Does the purchase not fully meet your expectations? Or do you regret your purchase? You can return your order to us without giving any reason if:
- you return your order to us within 14 days (after notification);
- if the product is damaged or the packaging is more damaged than necessary to try the product, we can handle this reduction in value of the product charge you. So treat the product with care and make sure that it is well packaged when you return it.
If you want to return a product, please contact us by email (firstname.lastname@example.org) or via the contact page. You must do this within 14 days after you have received the order. We will then send you a confirmation with a return form that you can add to the return shipment. You then have 14 days to return the product.
The return address is:
WEN natural living
5941 NP VELDEN
You can return the package via a PostNL Post Office or Service Point (check www.postnl.nl for the nearest address).
The costs of returning are for your own account. Only if a product is defective or damaged through no fault of your own, WEN natural living can decide to reimburse the costs incurred by you for the return shipment.
WEN natural living is not liable for the loss of shipments or damage during transport. Therefore, always ensure good, neutral packaging. When you return the package make sure that it is sufficiently stamped. Unfortunately, WEN natural living cannot accept cash on delivery shipments and these shipments are therefore automatically refused.
As soon as we have received your return shipment, we will transfer the amount due to the account number used within 14 days.
Did your order arrive damaged? If you can already see damage on the outside of the package, do not accept the package and ask the delivery person to report this immediately.
If you have already received the package and later find out that the packaging is damaged, check whether there is a defect in the product. If that is the case, please contact WEN natural living as soon as possible (within 14 days after receipt of order). We will then let you know as soon as possible whether we can replace the product or refund the purchase amount. If we ask to return a damaged product, we will reimburse the return costs.
Exchanging is not possible with us. If you want to exchange a product for something else, return the product in question to us, after which we will refund the purchase amount. You can order the alternative product online at any time.