Privacy policy
WEN natural living (https://www.wen-naturalliving.nl) respects the privacy of all users of its site and ensures that the personal information you provide is treated confidentially. We use your data to process orders as quickly and easily as possible. Otherwise, we will only use this information with your permission.
PURPOSE OF DATA PROCESSING
General purpose of the processing
We use your data exclusively for the benefit of our services. This means that the purpose of the processing is always directly related to the assignment you provide. We do not use your data for (targeted) marketing. If you share information with us and we use this information - other than at your request - to contact you at a later time, we will ask you for explicit permission.
Your data will not be shared with third parties, other than to comply with accounting and other administrative obligations. These third parties are all bound to secrecy by virtue of the agreement between them and us or an oath or legal obligation.
Automatically collected data
Data that is automatically collected by our website is processed with the aim of further improving our services. This data (for example your IP address, web browser and operating system) is not personal data. Participation in tax and criminal investigation In some cases, WEN natural living can be held on the basis of a legal obligation to share your data in connection with government tax or criminal investigation. In such a case we are forced to share your data, but we will oppose this within the possibilities that the law offers us.
Retention periods
We keep your data as long as you are a customer of ours. This means that we keep your customer profile until you indicate that you no longer wish to use our services. If you indicate this to us, we will also regard this as a request to forget. Based on applicable administrative obligations, we must keep invoices with your (personal) data, so we will keep this data for as long as the applicable term runs (7 years). Data provided for the purpose of processing an order, promotion or competition is stored for a maximum of 3 years. If you have registered for our newsletter, this data will be retained until you unsubscribe from the newsletter. Data that you have provided on the Webwinkelkeur website for the purpose of assessing WEN natural living will be retained.
WEN natural living uses the collected data to provide its customers with the following services:
- If you place an order, we need your name, e-mail address and (delivery) address to draw up an invoice, to process your order and to keep you informed of its progress. Cooperation with third parties WEN natural living cooperates with the following parties: - Online store software Shopify Our webshop runs on Shopify software. Personal data that you make available to us for the benefit of our services will be shared with this party. Shopify has access to your data to provide us with (technical) support, they will never use your data for any other purpose. Shopify is obliged to take appropriate security measures based on the agreement we have concluded with them. If you place an order with us, we will, if desired, store your data in your account on a Secure Server. You can enter a username and password so that you do not have to enter your name and address, telephone number, e-mail address, delivery and payment details with every new order. Shopify uses cookies to collect technical information regarding your use of the software, no personal data is collected and/or stored. This website places cookies for the following reasons: - Shopping cart (functional): Remember which products are in your shopping cart. Without this cookie you cannot order products or place them in your shopping cart. - Cookie choice (functional): Remember whether you have given us permission to place cookies. - Google Analytics (tracking cookie): Measure how you use the website and how you found us and try to gain insight into this with reports. - Google AdWords (tracking cookie): We measure how you use the website and how you found us. We use this knowledge to improve our AdWords campaigns. - Social media (Social Media cookie): With this cookie it is possible to 'like' social media pages. This button works through code that comes from the social media channel itself. - Review sites (marketing cookies): We like to be reviewed by customers. For this we use the Webwinkelkeur review site. This places cookies for proper operation. - How can I manage or delete cookies? Usually cookies can be managed, edited and deleted via your browser.More information about enabling and disabling and deleting cookies can be found in the instructions and/or using the Help function of your browser - Web Hosting Hostnet We purchase web hosting services from Hostnet. Hostnet processes personal data on our behalf and does not use your data for its own purposes. However, this party can collect metadata about the use of the services. This is not personal data. Hostnet has taken appropriate technical and organizational measures to prevent loss and unauthorized use of your personal data. Hostent is obliged to observe secrecy on the basis of the agreement. - Email and mailing lists via Shopify We use the services of Shopify for our regular business e-mail traffic. This party has taken appropriate technical and organizational measures to prevent misuse, loss and corruption of your and our data as much as possible. Shopify does not have access to our mailbox and we treat all our email traffic confidentially. We can, only with your permission, use your e-mail address to inform you about the development of the website and about special offers and promotions in the form of a newsletter. If you no longer appreciate this later, you can unsubscribe on our website or at the bottom of the emails you receive. - Payment providers Mollie We use the Mollie platform to handle (part of) the payments in our webshop. Mollie processes your name, address and residence details and your payment details such as your bank account or credit card number. Mollie has taken appropriate technical and organizational measures to protect your personal data. Mollie reserves the right to use your data to further improve the service and to share (anonymised) data with third parties in this context. All the above-mentioned safeguards with regard to the protection of your personal data also apply to the parts of Mollie's services for which they engage third parties. Mollie does not store your data longer than permitted by law. For more information, please refer to Mollie's Privacy Policy: https://www.mollie.com/nl/privacy - Payment provider Paypal We use the services of Paypal to handle (part of) the payments in our webshop. Paypal processes your name, address and residence details and your payment details such as your bank account or credit card number. Paypal has taken appropriate technical and organizational measures to protect your personal data. Paypal reserves the right to use your data to further improve the service and to share (anonymised) data with third parties in this context. All the above-mentioned safeguards with regard to your personal data also apply to the parts of Paypal's services for which they engage third parties. Paypal does not store your data longer than permitted by law. For more information, please refer to Paypal's Privacy Policy: https://www.paypal.com/webapps/mpp/ua/privacy-full - Payment provider Klarna We use the services of Klarna to handle (part of) the payments in our webshop. Klarna processes your name, address and residence details and your payment details such as your bank account or credit card number. Klarna has taken appropriate technical and organizational measures to protect your personal data. Klarna reserves the right to use your data to further improve the service and to share (anonymised) data with third parties in this context.All the above-mentioned guarantees with regard to your personal data also apply to the parts of Klarna's services for which they engage third parties. Klarna does not store your data longer than permitted by law. For more information, please refer to Klarna's Privacy Policy: https://www.paypal.com/webapps/mpp/ua/privacy-full - Omnikassa We use the platform of Omnikas to handle debit card payments in our showroom, Omnikas is part of the Rabobank. Omnikassa processes your name, address and residence details and your payment details such as your bank account or credit card number. Omnikass has taken appropriate technical and organizational measures to protect your personal data. Omnikass reserves the right to use your data to further improve the service and to share (anonymised) data with third parties in this context. All the above guarantees with regard to the protection of your personal data also apply to the parts of Omnikass services for which they engage third parties. Omnikass does not store your data longer than permitted by law. For more information, please refer to Rabobank's Privacy Policy: https://www.rabobank.nl/particulieren/privacy/privacy-statement - Reviews via WebwinkelKeur We collect reviews via the WebwinkelKeur platform. If you leave a review via WebwinkelKeur, you are obliged to provide your name, place of residence and e-mail address. WebwinkelKeur shares this information with us so that we can link the review to your order. WebwinkelKeur also publishes your name and place of residence on its own website. In some cases, WebwinkelKeur may contact you to provide an explanation of your review. In the event that we invite you to leave a review, we will share your name and email address with WebwinkelKeur. They only use this information for the purpose of inviting you to leave a review. WebwinkelKeur has taken appropriate technical and organizational measures to protect your personal data. WebwinkelKeur reserves the right to engage third parties for the provision of services, for which we have given permission to WebwinkelKeur. All the above-mentioned guarantees with regard to the protection of your personal data also apply to the parts of the service for which WebwinkelKeur engages third parties. - Send via PostNL / MyParcel If you place an order with us, it is our job to have your package delivered to you. We use the services of PostNL via MyParcel to carry out the deliveries. It is therefore necessary that we share your name, address and residence details with MyParcel. MyParcel only uses this data for the purpose of executing the agreement. In the event that MyParcel engages subcontractors, MyParcel will also make your data available to these parties. For more information, please refer to the Privacy Policy of PostNL and MyParcel: https://backoffice.myparcel.nl/pdf/myparcel-privacy-statement.pdf/ https://www.postnl.nl/privacy-statement/ - Billing and Accounting We use Budget Advice to keep track of our administration and accounting. Budget Advice is obliged to observe secrecy and will treat your data confidentially. Budget Advice does not use your personal data for purposes other than those described above. Your rights Under the applicable Dutch and European legislation, you as a data subject have certain rights with regard to the personal data processed by or on behalf of us.We explain below which rights these are and how you can invoke these rights. In principle, to prevent misuse, we only send copies and copies of your data to your already known e-mail address. In the event that you wish to receive the data at a different e-mail address or, for example, by post, we will ask you to identify yourself. We keep records of completed requests, in the event of a forget request we administer anonymised data. You will receive all statements and copies of data in the machine-readable data format that we use within our systems. You have the right at all times to submit a complaint to the Dutch Data Protection Authority if you suspect that we are using your personal data in the wrong way. Right of inspection You always have the right to view the data that we process or have processed that relate to your person or can be traced back to it. You can make a request to this effect to our contact person for privacy matters. You will then receive a response to your request within 30 days. If your request is granted, we will send you a copy of all data with an overview of the processors who hold this data, stating the category under which we have stored this data, to the e-mail address known to us. Right to rectify You always have the right to have the data that we process or have processed that relate to your person or that can be traced back to it, adjusted. You can make a request to this effect to our contact person for privacy matters. You will then receive a response to your request within 30 days. If your request is granted, we will send you a confirmation that the data has been changed at the e-mail address known to us. Right to restriction of processing You always have the right to limit the data that we process or have processed that relate to your person or can be traced back to it. You can make a request to this effect to our contact person for privacy matters. You will then receive a response to your request within 30 days. If your request is granted, we will send you a confirmation to the e-mail address known to us that the data will no longer be processed until you lift the restriction. Right to portability You always have the right to have the data that we process or have processed that relate to your person or can be traced back to it, to another party. You can make a request to this effect to our contact person for privacy matters. You will then receive a response to your request within 30 days. If your request is granted, we will send you copies or copies of all data about you that we have processed or that have been processed by other processors or third parties on the e-mail address known to us. In all likelihood, we will no longer be able to continue the service in such a case, because the secure linking of data files can then no longer be guaranteed. Right of objection and other rights In appropriate cases you have the right to object to the processing of your personal data by or on behalf of WEN natural living. If you object, we will immediately cease data processing pending the handling of your objection. If your objection is well-founded, we will make copies and/or copies of data that we process or have processed available to you and then permanently suspend the processing. You also have the right not to be subject to automated individual decision-making or profiling. We do not process your data in such a way that this right applies. If you believe that this is the case, please contact our contact person for privacy matters. Personal Data Authority The Dutch Data Protection Authority (AP) monitors compliance with privacy legislation. Do you have a complaint about the use of your personal data and you cannot resolve it with me? Then you can contact the Dutch Data Protection Authority. Data breach notification As of January 1, 2016, as a web retailer, I am obliged to report data leaks to the Dutch Data Protection Authority. A data breach is a security incident involving access to or destruction, alteration or release of personal data without the intention of doing so. In the event of a data breach, personal data must have been lost or unlawful processing of personal data cannot be ruled out. In the event of such a data breach, I will also notify my customers by email. Contact Details Do you have any questions about this privacy policy? Feel free to contact us: WEN natural living Hasselt 11 5941 NP Fields info@wen-naturalliving.nl 06-10405438
- Your name and payment details are required for payment via Mollie. Payment is made via the protected environment of your own bank.
- Payment via PayPal is made via the protected environment of PayPal.
- Payment via PIN is done via a pin device and is processed via the protected environment of the Omnikas.
- After receiving your order, you will receive a one-time e-mail from Webwinkelkeur on behalf of WEN natural living. For this action, Webwinkelkeur will only receive your name and e-mail address for sending this e-mail on behalf of WEN natural living. Via this link you can share the experience with WEN natural living with future customers.
- You must always register for the newsletter and give permission to send the newsletter. When registering, your first name and e-mail address will be requested. If you have registered for the newsletter, you will receive the newsletter up to 4 times a month, containing various promotions, offers, news and other information.
- Information about the use of the site and the feedback we receive from visitors help us to further develop and improve the site. You can give feedback by sending an e-mail to info@wen-naturalliving.nl. We also conduct a survey on a regular basis to collect feedback. For this we share a link in the ordering process. Sharing feedback in the survey is anonymous and therefore no personal data will be collected for this.
- If you respond to a promotion or competition, we will ask you for your name and possibly your email address. This information is necessary to carry out the promotion, to announce the prize winner(s) and to measure the response to the marketing campaigns. We also need the address details to send the prizes to the winners or any promotional products.
- For advertising on Facebook and Instagram, we use the data (country, gender, age) that is known about you at Facebook and Instagram. This data helps us to show the advertisement to those people who are interested in our products/services. This data is general and cannot be traced back to you as a person.